Privacy Policy

01

Who we are

Crystal Gleam (“we”, “us”) is a commercial cleaning and floor-care business operated by Johan Bueno in London, Ontario, Canada. This website is crystalgleam.ca.

This policy explains how we handle personal information when you request a quote, email us, or browse the site. We follow the Personal Information Protection and Electronic Documents Act (PIPEDA) and, for commercial email, Canada’s Anti-Spam Legislation (CASL).

02

What we collect

We collect only what we need to quote and serve a commercial site:

• Name, company or store name, email, phone, and site address
• Facility type, approximate square footage, and services requested
• Notes you add about hours, floor type, or access
• Technical data the server may log (IP, browser, date/time) for security

We do not ask for payment-card numbers on this website. We do not knowingly collect information from children. This site is for commercial facility contacts.

03

How we use it

• Respond to quote requests and prepare a written program
• Follow up about services you asked about
• Keep records required for Canadian tax and business purposes
• Protect the form against spam and automated abuse

We do not sell, rent, or trade personal information. We do not use it for unrelated marketing lists. Any commercial email we send is related to a request you made, or is sent only with consent, and includes a way to contact us to stop.

Submitting the quote form or emailing info@crystalgleam.ca is your consent to use that information for these purposes. You may withdraw consent for future contact by emailing us. We may still keep records we are legally required to keep.

04

Security, cookies, and providers

crystalgleam.ca is served over HTTPS (SSL/TLS). The quote form uses a WordPress nonce, a hidden honeypot field, and a rate limit to reduce spam.

We use a small preference store so we remember if you accepted the cookie notice. WordPress may set essential cookies. We load DM Sans from Google Fonts, which may receive your IP address. We do not run advertising pixels. Details are in the Cookie Policy.

The website is hosted on a third-party server. Quote emails go to contratacion@crystalgleam.ca. Those providers process information only to host the site and deliver mail.

Quote records are kept as long as needed to provide service, or as required by Canadian tax rules, then deleted or archived. If we learn of a breach that creates a real risk of significant harm, we will notify affected people and the Office of the Privacy Commissioner of Canada as PIPEDA requires.

05

Your rights

You may ask to access, correct, or delete personal information we hold, subject to legal exceptions. Email info@crystalgleam.ca. We will respond within the time PIPEDA allows.

If you are not satisfied, you may contact the Office of the Privacy Commissioner of Canada.